Dear Food Service Representative, who worked at McDonald’s in Florence SC (and whose name was rubbed out),
I know your shift was almost over, but as a customer of your fine establishment I expect, no, demand that you fulfill your duty till my order is finished (at the very least). Actually listening is a good first step. When I told you our order, that is usually the time when you are to listen and punch little button on your special little McKeyboard, instead of looking past my shoulder at the time.
“I would like a grilled chicken salad with vinaigrette’, I said. You could have replied with “Is there anything else”, but instead you said “What type of salad would you like?”.
“I would like a grilled chicken salad”
“What type of salad is that?”
“Ummmm. The chicken kind … the grilled chicken kind”
“So, what salad is that again?”
“Do you serve anything else other than a chicken salad?”
“No, that’s what we have”
“Well, that’s what I want – a GRILLED chicken salad with vinaigrette”
“What type of salad dressing with that?”
Then you proceed to look around at the back of the establishment, call your manager who then pulls out “your” cashier box and you walk away. My receipt in hand, I wait. One customer goes by. Another comes and goes. 5 minutes later I ask if my order (#258) will be ready soon. “What order?”