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Dear Adelphia – Stop making me hate you

Posted on December 13, 2005December 17, 2019 by Paul Armstrong

We’ve had our differences Adelphia, and you’ve done your best to make me happy. For months I’ve been indifferently content (and by indifferent, I mean that I haven’t noticed how much you suck).

Yesterday around 1pm my connection disappeared. I went to play my drums. 45 minutes later I came back to my office. I still had no connect, so I did the usual battery of unplugging, resetting, restarting; all to no avail. I called your technical support at about 2pm, and I was told there was an outage in my area. So, I contented worked on “non” internet work.

When 4pm rolled around and my little lights weren’t twinkling, I called you again. This time I was rebuffed with a blanket message “Those customers in Cleveland, Dublin, Toledo, Columbus and the Cincinnati region, we are aware of the high-speed connection errors, and our technicians are working on them.”

How can you lose the connection of the entire state of Ohio? At 1:30am you were able to get my connection back … after I missed an entire afternoon of work.

Here’s my bill for time lost: $330 Paid to Paul Armstrong for billable hour loss; Net 30. Thank you.

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